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Frequently asked questions
We onlinekeralaspices.com sell spices, herbs, and other natural products directly to the customers, which are either difficult to come by or are not readily available in the market for them to purchase from other sources.
You can register by clicking on the "Register" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
It is a very rare case, however, it may happen sometime due to network issues between the payment gateway and the bank portal. When you place an order, we will contact your bank to authorize us to charge your account. Your bank will reserve the funds, then your account will show as debited. We will wait for 15 minutes for your bank to authorize us to charge your account. If the bank delays the process, our server window will be closed and the payment will be failed. Your amount will be stuck in your bank server. Now two things can happen, either the payment will be authorized by our payment gateway while reconciling with the bank or the amount reverted into your account by your bank within 2-6 business days depending upon the processing cycle of your bank.
Unfortunately, No
Once you are done selecting your products and clicking on checkout you will be prompted to select the delivery slot and payment method. On the payment method page, there is a box where you can enter any e-voucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.
Although all products sold in our store are free from side effects we, however, recommend that you consult all information about the product, its uses and/or its side effects with your doctor before purchasing them.
Yes, we offer discounts on bulk orders. Please send us a message on our Whatsapp no. for best quotes.
Any order can be cancelled within an hour of placing it by sending us a message on our Whatsapp number.
For all order-related enquiries, email us with your order number & contact details in the Subject Line and we will respond within 3 working days
